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Improving the customer experience for Chinese visitors

Learn from businesses that are studying some Mandarin Chinese and learning about Chinese culture in order to provide an excellent experience for their Chinese customers and clients.

The Business Confucius Institute spoke to The Grand Hotel and Spa, The Body Shop, Scotts Fish and Chips, and law firm Eversheds Sutherland to find out what they are doing to improve the customer experience for Chinese visitors. You will also pick up some simple phrases and find out how the Business Confucius Institute can help you to develop this knowledge in your business.

Chinese words and phrases in the video

你好 (nǐhǎo) - hello
您好 (nínhǎo) – hello (formal/polite)
你想喝什么? (Nǐ xiǎng hē shénme?) – what would you like to drink?
请慢用 (qǐng mànyòng) – please enjoy your meal
欢迎 (huānyíng) - welcome
谢谢 (xièxie) – thank you